It’s an unfortunate reality of the world of 2016, but customer service, in general, is something that’s gone by the wayside. An ever larger number of businesses cares less about the quality of their customer service and more about their bottom line. It seems like most companies of a certain size believe that it’s easier to just let you stop being a customer than it is to give you the kind of customer service you desire. They’re so large they just assume that they can lose a customer here and there, and since it costs money to train employees on how to provide great customer service, they’d rather lose the customers and save the money. When you hear the older generation talk about how they just don’t make products like they used to, you can lump customer service into that conversation. The vast majority of companies out there couldn’t care less about the quality of service that they offer to their customers.
This is why when you come across a company like Boulder Wellness Center it’s such a shock. Boulder Wellness Center is a dispensary in Boulder, Colorado, and they’ve been bucking the customer service trend since they opened their doors. They could care less what other companies within and outside of their industry are doing. They made a commitment when they got started that they would offer high quality customer service to their customers, and that’s exactly what they provide. Their main focus when it comes to customer service is providing an environment where their customers feel comfortable enough to ask questions that they might have. Since they’re a Boulder dispensary and marijuana dispensaries are still rather new, they understand that many of their customers might have questions about the products they offer. They realize that some of their customers might not know what the difference is between one strain of marijuana and another, so their staff members are there to provide the answers. They want to make sure that their customers go home with the product that’s going to be most beneficial to them, and they know the only way to make that happen is to walk their customers through the entire buying process.
Customer service might be a thing of the past for most businesses, but it’s alive and doing well inside of Boulder Wellness Center. They meet and greet each of their customers with a smile, and throughout the entire time that they’re in their dispensary they are engaged with them. They are there to make the process of buying medical cannabis as pain free as possible. Even thought buying marijuana both medicinally and recreationally is legal in the state of Colorado, for some people it still gives them anxiety because they feel like they’re doing something wrong. The staff members at Boulder Wellness Center are there to make sure that the people coming into their store feel as comfortable as possible. To see for yourself, stop by their medical marijuana dispensary the next time you’re looking to purchase some recreational or medicinal marijuana.